kekria Privacy Policy

Your privacy is fundamental to kekria. This policy explains what personal data we collect, how we use it, and the safeguards we have in place. Last updated: November 2024.

Data We Collect

When you join kekria or use our platform, we collect information to set up your account, process transactions, and prevent fraud. This includes your name, email address, phone number, date of birth, and payment details (bank account or mobile money information). We also collect information about your gaming activity—which games you play, your bet amounts, wins and losses, and session times.

Additionally, kekria gathers technical data: your IP address, browser type, device model, operating system, and the pages you visit on our site. This helps us improve performance, detect security threats, and understand how players use our platform. We may also collect location data (at the country level) to verify you are in Bangladesh and to comply with local regulations.

Information from Third Parties

Payment processors (bKash, Nagad, Rocket, Upay, and banks) share transaction confirmations with us. Identity verification services provide results from your National ID, passport, or driving licence checks. These third parties never store your sensitive documents—we only receive confirmation that verification succeeded.

How We Use Your Information

kekria uses your data for core operational needs: creating and managing your account, processing deposits and withdrawals, calculating bonuses and cashback rewards, and confirming your identity before your first withdrawal (KYC). We also use your information to detect fraudulent activity, prevent money laundering, and enforce our terms of service.

Your data helps us improve kekria—analyzing which games are popular, identifying technical bugs, and optimizing the mobile app. We may send you account updates (new bonus offers, withdrawal confirmations, security alerts) and promotional messages about new games or events, but only if you opt in. You can change these preferences in your account settings or by replying "STOP" to any SMS.

Legal and Regulatory Compliance

Bangladesh Financial Intelligence Unit (BFIU) and anti-money-laundering regulations require kekria to keep transaction records and verify player identity. We retain this data for five years after account closure to meet these obligations.

kekria does not sell or rent your personal data. We share information only with trusted partners who help us operate the platform:

Payment processors: bKash, Nagad, Rocket, Upay, and bank partners need your transaction details to complete deposits and withdrawals.
Identity verification providers: We use third-party KYC services to confirm your documents securely, and then delete the images after verification.
Game providers: Pragmatic Play, Habanero, CQ9, KA Gaming, Spribe, JILI, and PG Soft receive anonymized data about gameplay (wins, losses, RTP reports) but never your personal name or contact details.
Customer support platforms: Our live chat and ticket system may store your account number and messages to resolve issues faster.
Legal and law enforcement: If required by court order or to prevent criminal activity, kekria may disclose data to government agencies in Bangladesh.

How We Protect Your Data

kekria encrypts all data in transit using TLS 1.2 or higher. Your password is hashed with industry-standard algorithms—we never store it in plain text. All payment and identity information is encrypted at rest on secure servers with restricted access. Only authorized staff can view sensitive data, and all access is logged and monitored.

We conduct regular security audits and penetration testing to find vulnerabilities before they can be exploited. Our servers are protected by firewalls, intrusion detection systems, and DDoS mitigation. In the rare event of a data breach, kekria will notify you within 48 hours and provide guidance on next steps.

Cookies and Tracking

kekria uses cookies and similar technologies to keep you logged in, remember your preferences, and track how you use our platform. Session cookies expire when you close your browser; persistent cookies remain for up to one year. We use Google Analytics to understand traffic patterns and user behavior across our site (anonymized and aggregated).

You can disable cookies in your browser settings, but some features (like staying logged in) may not work. We do not use third-party trackers or share cookie data with advertisers. Remarketing pixels (if used) are limited to showing you kekria promotions on other websites—no personal data is shared with those sites.

KYC and Verification

Before your first withdrawal, kekria requires identity verification (Know Your Customer). You must upload a clear photo of your National ID card, passport, or driving licence. Our verification service scans the document to confirm it is genuine and matches your registered name and date of birth. This process typically takes 2 hours.

We do not store your identity documents—only the verification result. Your images are encrypted during upload, checked by our system, and then permanently deleted within 24 hours. This protects you from identity theft while allowing us to comply with Bangladesh anti-money-laundering rules.

Your Rights and Choices

You have the right to request what personal data kekria holds about you. Contact [email protected] with the subject "Data Access Request" and we will provide a copy within 14 days. You can also request corrections if any information is inaccurate, or ask us to restrict how we use your data (for example, no marketing emails).

If you no longer want to play at kekria, you can close your account. We will stop collecting new data and delete most information after six months (except transaction records, which we keep for five years for regulatory compliance). You can opt out of promotional messages at any time via your account settings.

How Long We Keep Your Data

Account and transaction data is retained for five years after account closure or your last login, as required by Bangladesh financial regulations. Identity documents are deleted within 24 hours of successful verification. Email and phone records for customer support are kept for two years. Cookies and analytics data expire automatically according to their set duration.

Get in Touch

If you have questions about this Privacy Policy or want to exercise your rights, contact kekria's Data Protection Officer:

Email: [email protected]
Response time: We aim to reply within 24 hours (live chat), or within 3 business days for email queries.

kekria may update this Privacy Policy from time to time. We will notify you of any material changes by email or a notice on our homepage. Your continued use of kekria after such changes means you accept the updated policy.